Before a booking is confirmed
Submitting a form or receiving an MGQ request number is not a booking and creates no payment obligation. You may change or close the request before accepting a proposal.
Legal & trust
Changes, cancellations and refunds.
A clear framework for requests, confirmed travel and supplier-led conditions.
After accepting a proposal
The change, cancellation, no-show and refund rules stated in the accepted proposal and relevant supplier conditions apply. Flexible and non-refundable services can have different terms.
How to request a change
Contact MG Tourism in writing with the request or booking reference, traveller name and requested change. We check availability and any cost before asking you to approve it.
Refund timing
Where a refund is due, timing can depend on the hotel, airline, insurer, bank or other provider. We communicate the confirmed amount and status as information becomes available.
Disruption and force majeure
Weather, transport disruption, public authority decisions and other events beyond reasonable control may affect travel. Mandatory consumer law and the applicable provider terms remain in force.
MG Tourism · 1:1
Need help with an existing journey?
Send the reference and requested change so the team can check the exact conditions.